Terms and Conditions

Action Tours

Terms and Conditions

Travel Ethiopia and Visit tourist destinations

Terms and Conditions

1-Responsibility and Liability

1.1- Action Tours shall accept Tour companies, specialized groups or individual requests for tours, safaris, business travelers, car hire, hotel reservations etc in good faith at most.

1.2- The contract will become effective after the date when the client’s reservation is confirmed in writing a letter, fax, e-mail, telephone or with other means of business communication. 1.3- Reservation information may include full passenger’s name, nationality & special order if any.

1.4- Action Tours is liable to passengers transported in its own vehicles. All claims are subject to the jurisdiction of the courts of Ethiopia in which the cause of action arises.

1.5- While every care is taken, Action Tours cannot be held responsible for loss of or damage to baggage or other personal belongings. To be on the safe side; we strongly advise baggage insurance.

1.6- In issuing or obtaining the issue of any ticket, or making any arrangements for transport, accommodation or provision of food, Action Tours acts as agent only and shall not in any way be liable as principal.

1.7- The client shall have valid travel and health documentation, be reasonably physically fit to undertake the chosen tour and be punctual for the departure of all transport for the duration of the tour.


2.1- A 20-40 % deposit on the full contract price is normally required to secure the services offered.

2.2 –Full payment (the remaining balance) is due prior to commencement of services offered or on arrival day


 3.1-Any cancellation of a confirmed booking by a client or his agent must be done in writing.

3.2- A 50% cancellation fee will be applicable on the full contract price if the cancellation is received 14 days prior to commencement of services. If cancellation is received after 14 days or less prior to commencement of services, Action Tours will determine the cancellation fee after assessing expenses. Our decision on this regard will be final.

3.3 – Action Tours may at its discretion and at any time cancel any service being rendered impossible, illegal or inadvisable (due to adverse weather conditions, strikes, security reasons or any other reason beyond its control) without any indemnity or obligation except for the return of the money not yet utilized. In the event of Action Tours cancelling the Tour before the scheduled departure date, the full amount paid by the client on account of the contract price will be refunded to him if possible or retain for future use.


4.1 -Action Tours does not provide any kind of insurance cover for cancellations, medical expenses and loss and/or damage to property or for any other reason.

About Action Tours 268 Articles
Action Tours Addis Ababa, Ethiopia Dear Clients; Your Agent is honest— we pledge to give you all available information to the best of our knowledge regarding the products you are interested in. Realistic expectations make great vacation experience — that is our goal for our guests. Why Choose Action Tours? • Action Tours is owner-operated and has been in the Tourism Industry for 23 years. • What we speak or write to you - is what we do. • We are experienced, friendly and committed by profession. • Great understanding in Communication gives us access to visitors. • We have explored the whole Ethiopian tourist destinations. • Uses a large fleet of selected Toyota 4 x 4 challenge ready cars & tourist buses • Provides full Camping & Cooking gears • We know all Ethiopian active tour companies — we can help you make appropriate selections based on your expectations, your comfort zone, and your budget. • We help you select the trip appropriate for you. • Action Tours is fully licensed, and insured. • We are proud of our high level of customer service. • Action Tours represents quality and trusted tour operators in the country. Policy: High Customer satisfaction, continuous improvement, high quality services, setting and updating international standards, reliability between any parties are just some of our strongest policies. Action Tours – a reliable tour provider to /nearby Ethiopia! A Trust Worthy Tour Company for your tour Ethiopia! Join Us Now!! Best regards; Misganaw Alelign Tourism Manager Action Tours [email protected] , [email protected] , [email protected] www.actiontourethiopia.com www.actiontours.com.et www.actiontours.et Tel. +251- 118500246 Fax. +251-118500246 Mob. +251-911-458015 P.o. Box: 13100 Addis Ababa, Ethiopia